Your Personal Information...
Types Of Information We May Collect
We may collect the following types of information from you:
- Your name, address, phone number, identification and health card number
- Demographic information (such as your age, gender, language, living arrangements, education, income level)
- Medical, social or other health information
- The names and contact information for family members and/or other emergency contacts
How We Use The Information We Collect
We may use your personal information in a number of ways:
- To provide you with health care, programs and services,
- To help us plan programs and services, or to evaluate the quality of our programs and services, and
- To contact you regarding upcoming events (such as Flu Shot Clinics or a community event).
Our Statement Of Confidentiality
The North Lanark Community Health Centre has a wide range of health programs and services, and a variety of health professionals who work together to provide you with comprehensive, holistic and quality health care. Quality care means seeing the right professional at the right time, providing the right level of service.
Your personal client information may be shared among team members who are directly involved with your care. This sharing of information is done only when necessary and only when appropriate to provide you with quality service.
All staff members are committed to maintaining and protecting the confidentiality of your personal information.
What Happens If You Don’t Want To Provide The Information To Us?
Each service we provide may require different types of information from you—some of this is optional and some is required. If you choose not to provide the required information, we may not be able to provide you with specific services (for example, to send out lab specimens or to make referrals to a specialist).
When We Need To Disclose Your Information
Your personal information will not normally be shared with outside persons or agencies without your prior written consent. If you agree to a referral to a professional outside of the Health Centre, your information relevant to that referral will be sent to that professional. By law, we are required to disclose information, even without your consent, if:
- We suspect that a child under the age of 16 is at risk of harm,
- We believe you are a danger to yourself or others,
- Your records are subpoenaed by the courts,
- You have a reportable communicable disease that must be reported to a Public Health Agency, and/or
- You are considered by law to be unable to make informed decisions for yourself. In this case your parent, guardian or substitute decision maker may have access to information about you.
We are also required to provide information to the Ontario Ministry of Health and Long Term Care. Some of this information is used to determine the effectiveness and funding needs of Community Health Centres. This information will be kept confidential and used in such a way that your name is not attached to it.
For more detailed information about our Privacy Policies, please ask to speak with our Executive Director and acting Privacy Officer, John Jordan at 613-259-2182